Return & Refund Policy

1. Money-Back Guarantee

We offer a 100% Money-Back Guarantee on all products.
If you are not satisfied with the results, you may request a refund — even if the product is fully used.

No questions asked.

2. Eligibility for Returns & Refunds

You may request a return or refund if:

  • You received a damaged or defective product

  • The wrong item was delivered

  • You did not get the results you expected

  • You changed your mind after receiving the parcel

To be eligible:

  • You must contact us within 7 days of receiving your product

  • Provide your order number and proof of purchase

  • Provide a photo of the issue (if applicable)

3. Allow to Open Policy

We offer “Allow to Open” service:
You may open your parcel, inspect the product, and only pay if you are satisfied.

4. Refund Process

Once your request is approved:

  • Refunds for Cash on Delivery (COD) orders will be sent via bank transfer, Easypaisa, or JazzCash.

  • Refunds for online payments will be returned to the original payment method.

  • Refund processing usually takes 3–7 business days.

5. Exchange Policy

If you received a damaged or incorrect item, we will send a replacement free of charge.

6. Non-Returnable Items

We do not accept returns for:

  • Products damaged due to customer misuse

  • Products returned without contacting us first

  • Orders older than 7 days (unless covered under Money-Back Guarantee)

7. Cancellation Policy

Orders may be cancelled before they are shipped.
Once shipped, the order cannot be cancelled but can still be returned under our policy.

8. Contact Us for Returns

If you need a refund, replacement, or help with your order, contact our support team:

Kohsar Natural
Email: Support@kohsarnatural.com
Phone: +92 3169666572
Location: E-11 Islamabad, Pakistan